Terms & Conditions

GrowUp designs, supplies, installs and maintains living walls, preserved moss walls, faux (replica) greenwalls and replica planter arrangements for commercial, hospitality, healthcare, workplace, retail and residential spaces.

Our offerings may include design support, product supply, installation, maintenance, samples, design resources such as our SketchUp extension, and continuing-education (CEU) training. What is available depends on the product, project location, site conditions and your requirements.

You can request information or pricing through our website, by phone, by email, or through our sales representatives.

Quotes are based on the information available when they are prepared. Final pricing may change with:

• Wall size, design, plant or product selection and customization.
• Site access, wall structure, height, lifts and working hours.
• Irrigation, plumbing, electrical, lighting and other site requirements.
• Freight, delivery and storage.
• Permits, inspections, prevailing-wage or project-specific requirements, and taxes.

A quote covers only what it lists. Final pricing, payment terms, scope, schedule and warranty are set by the written proposal, purchase order or signed agreement for your project. Where that document conflicts with these Terms, that document governs.

Orders and projects are confirmed only when GrowUp accepts them in writing or issues an invoice.

Deposits, progress payments and payment due dates are set out in your proposal, agreement or invoice.

You are responsible for checking that the products, dimensions, quantities, finishes and delivery details in your order documents meet your needs.

Lead times and installation dates are estimates unless a written agreement guarantees them. Delays can come from manufacturing, freight, weather, plant availability, site readiness, other trades or events beyond our control.

Where we install, the scope of work is set by your written proposal or agreement.

Unless your agreement says otherwise, you are responsible for site access, a suitable wall or structure, power, water supply and drainage for irrigated systems, lighting suited to the plants specified, and any permits, building approvals or landlord consents.

Living walls depend on light, temperature, humidity, water and ongoing care. Plant health after handover depends on the wall being maintained under a GrowUp maintenance agreement or according to the written care instructions we provide.

Contact us as soon as possible if you want to change, reschedule or cancel an order or project.

Cancellation charges and refunds depend on your agreement, how far production or installation has progressed, and applicable law. Custom-made products, specially ordered plants and materials, and products already made, shipped or installed may not be returnable.

Online product purchases are covered by our Return Policy: https://www.growup.green/returns-policy

Nothing in these Terms takes away rights you have under applicable law that cannot be waived.

Warranty terms for each project are set out in your proposal or agreement. Manufacturer warranties on replica and preserved products pass through to you where they apply. Nothing on our website creates a warranty beyond what is in your written agreement.

Program description. GrowUp may send text messages to people who have given us their mobile number and agreed to receive texts. Messages may include:

• Transactional messages: replies to enquiries, quote follow-ups, sample and order updates, delivery and installation scheduling, appointment reminders, maintenance visits and project updates.
• Marketing messages: product news, CEU course and event announcements, and offers, sent only to people who have given marketing consent.

Consent to marketing texts is not a condition of buying any product or service.

Message frequency. Message frequency varies with your enquiry, order or project, and the program you joined.

Message and data rates. Message and data rates may apply, depending on your mobile plan. GrowUp is not responsible for charges from your carrier.

How to opt out. Reply STOP to any message from GrowUp to stop receiving texts. We may send one message confirming your opt-out. To rejoin, opt in again through one of our sign-up methods.

Help. Reply HELP to any message from GrowUp, or contact us:

• Email: info@growup.green
• Phone: 1.800.840.3609

Mobile information privacy. We use SMS opt-in information and consent records to manage your messaging preferences and meet legal requirements. No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for their marketing or promotional purposes. Mobile information may be shared with service providers only as needed to deliver messages and support our customer service. All other categories of sharing exclude SMS opt-in data and consent.

We use your email address to reply to enquiries, send quotes, samples and CEU information, and communicate about orders and projects.

Where the law allows, we may also send marketing emails to people who have opted in or where another lawful basis applies. You can unsubscribe at any time using the link in any marketing email or by contacting us. Unsubscribing does not stop necessary emails about your orders or projects.

Our website, products and services are intended for professionals, organisations and individuals aged 18 or over. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will take appropriate steps to delete it.

We work to keep our website accurate, but photographs, renderings, case studies, specifications and descriptions are for general information. Live plants vary in size, colour and form, and a finished wall may not look exactly like the images shown.

Products, specifications, finishes and pricing may change without notice, subject to any written agreement already in place.

You agree not to misuse our website, interfere with how it works, submit false information, or try to gain unauthorised access to our systems.

Unless stated otherwise, the content on our website, including text, logos, the GrowUp name and trademark, photographs, designs, drawings, specifications, CEU materials and the SketchUp extension, is owned by or licensed to GrowUp.

You may not copy, distribute, modify, publish or commercially use our content without our written permission, except where the law allows. Design resources we provide for specifying our products may be used for that purpose.

Our website may link to or use third-party websites and services. We do not control them and are not responsible for their content, privacy practices or availability. Your use of them is subject to their own terms and policies.

To the fullest extent the law allows, GrowUp is not liable for indirect, incidental, special, exemplary or consequential damages arising from your use of our website or services.

Nothing in these Terms excludes or limits liability where the law does not allow it. Warranties, remedies and liability for a specific order or project are governed by the written agreement for it and applicable law.

GrowUp is not responsible for delays or failures to perform caused by events beyond our reasonable control, including severe weather, natural disasters, freight disruption, supply or plant shortages, labour disputes, government action and emergencies.

We may update these Terms from time to time. Changes will be posted on this page with a new effective date. Continuing to use our website or services after an update means you accept the revised Terms, to the extent the law allows.

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use and protect personal information, including information related to SMS messaging: https://www.growup.green/privacy-policy

These Terms are governed by the laws of the State of California and applicable federal law of the United States, without regard to conflict-of-law principles, subject to any mandatory legal requirements that apply to a particular transaction or customer.

GrowUp Greenwalls LLC
1283 Simpson Way, Escondido, CA 92029
Email: info@growup.green
Phone: 1.800.840.3609
Website: https://www.growup.green/